Title

The benefits and challenges of self-assessment at Friends World program : a case study

Publication Date

1-1-2005

Degree Name

MA in Intercultural Service, Leadership, and Management

First Advisor

Marla Solomon

Abstract

This project was an exploratory case study designed to help the reader better understand the benefits and challenges of conducting an internal self-assessment for a study abroad program. The self-assessment model was modified to fit the unique structure of Friends World Program and consisted of the Goal-Free/Responsive Model combined with the NAFSA Guidelines for Self-Assessment (Association of International Educators) and the IES Map (Institute for International Education of Student Model Assessment). The literature review provides an overview of self-assessment in international education and background on Friends World Program. An on-line survey, telephone interviews, personal reflections and observations were tools utilized to measure the success of this assessment. Results include a description of the assessment approach, design, and process. Primary findings indicate that there were ample challenges, mostly due to an internal transition within the Friends World Program. However, the data suggests that despite these challenges the self-assessment was useful to program-wide initiatives. Recommendations are provided to assist Friends World and other international programs succeed in carrying out future self-assessments.

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