Degree Name

MA in Intercultural Service, Leadership, and Management

First Advisor

Tatsushi Arai


This study explores differences in behavior and perception between the Japanese and Ethiopian staff members of a small development Non-Government Organization (NGO) based in Japan. Eight categories of difference are identified: ways to get work done, the value of money, pride, positive attitude and cheerfulness, attitude towards work and learning, openness and informality, sense of ‘insiders’ and ‘outsiders’, and humaneness. In order to supplement the findings, a previously conducted study on this subject was consulted; this helped to identify additional differences. This study also explores ways to use these differences in behavior and perception effectively to build a more collaborative relationship in the organization.


Critical and Cultural Studies | International and Intercultural Communication | Interpersonal and Small Group Communication | Organizational Communication


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