Degree Name

MA in Intercultural Service, Leadership, and Management

First Advisor

Karen Blanchard


The purpose of this study was to explore and analyze the common traits and operational methods of Nonprofits in regions located outside of Armenia’s capital, Yerevan. A comprehensive organizational analysis using The Six Practices Framework by Crutchfield and Grant (2012), along with additional frameworks and theories were utilized to assess Kapan Women’s Resource Center Nonprofit Organization (KWRC NGO). From the analysis, a strategic plan was developed as well as the projected impact implementation of the plan would have on KWRC NGO, their partners, and their community. Nine other organizations were surveyed to gain a better understanding of prevailing operations and obstacles NGOs in the regions face.

NGOs in the regions are often isolated and lack any form of sustainability due to scare resources and lower populations. A polarization exists amongst NGOs that deters collaboration and leads to the duplication of efforts. This inductive study uses a holistic approach to connect the Six Practices Framework to methods employed by the 10 NGOs in this study to see if it is a realistic framework that Armenian NGOs could utilize. The qualitative research methods utilized in this study are, one-on-one interviewing, visual analysis, and field research. The data analysis revealed numerous internal and external challenges as well as tactics used to address those challenges. The findings suggest inconsistencies between the self-reporting of the organization and the data collected. Recommendations for stronger NGOs in Armenia include, real collaborations, specific/well defined mission statements, community-based initiatives, and implementing Specific, Measurable, Achievable, Realistic, and Timely (SMART) organizational goals.


Nonprofit Administration and Management | Organization Development


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