Embargo Period


Degree Name

MA in Humanitarian Assistance and Crisis Management

First Advisor

Bayan Abdulhaq



This is a qualitative descriptive exploratory study on the effects of humanitarian aid operations during the onset of Covid-19 through the perspective of aid workers in Jordan. The kingdom of Jordan was chosen for this study due to the country’s place as a humanitarian oasis in a region in crisis and to the government mandating one of the strictest lockdowns in the world in response to Covid-19. These measures closed borders and completely halted inter-city travel within Jordan, making the delivery of aid to refugees and inaccessible communities difficult. Ten participants were contacted and interviewed for this study. Each participant worked within a humanitarian organization in Jordan in different sectors – health, education, women protection, and refugees. Participants were asked 14 open-ended questions relating to the effects of lockdown on operations; their perspective on collaborative efforts with the government. local NGOs. CBOs and the private sector; how technology aided in their continued efforts; effects on funding; and supporting frontline workers. The key findings of this study focused on the importance of collaborative efforts among the different sectors which allowed for humanitarian operations to continue during a pandemic. The findings of this study are solely from the perspective of the aid workers interviewed and do not reflect the views of the organizations mentioned.